Terms and Conditions


1. Agreement
. These Terms and Conditions supplement and govern all aspects of the obligations and liabilities between Arcalea LLC, an Illinois limited liability company (“Arcalea”) and the Client relating to the Project. These Terms and Conditions, any SOW, and all other Project-related agreements are referred to herein as the “Agreement”. Although these Terms and Conditions are not executed, they shall nonetheless be effective and controlling to the parties so long as Arcalea has provided same to the Client and has begun work and not received written objections or modifications from Client.

2. Definitions.
2.1. “Client” means the company or individual that executes the SOW, other than Arcalea.
2.2. Project” means the project identified in the SOW.
2.3. “SOW” means a written Statement of Work duly executed by each of Arcalea and the Client.

3. Services.
3.1. Arcalea will provide to Client and Client will purchase from Arcalea certain services (the “Services”) as described in one or more SOW. If Client requests in writing that Arcalea perform any services not included in the SOW (“Additional Services”), the Client will provide Arcalea with additional compensation at the hourly rates set forth in the applicable SOW. Each SOW that is executed by the parties forms a separate agreement and incorporates by reference and is governed these Terms and Conditions, including all amendments thereto.

3.2. Client acknowledges that the terms set forth in each SOW are reasonable estimates based on best available information and may change from time to time. In the event that Client requests Additional Services, the parties must amend the relevant terms of the SOW. Any amendments to a SOW must be agreed to in writing by both parties in order to be effective. [This Section is not applicable to MAC as described in Section 5.2.]

4. Term, Termination; Early Cancellation.
4.1. Unless otherwise specified in an applicable SOW, the Agreement shall remain in full force and effect until the Project is completed, unless either party provides the other party with not less than ninety (90) days’ prior written notice of its intent to terminate. Notwithstanding the forgoing, either party may terminate the Agreement without such 90-day notice if the other party materially breaches the Agreement and fails to cure such breach within thirty (30) days after receiving written notice of the breach. For the avoidance of doubt, Client’s failure to pay fees in a timely manner constitutes a material breach of this Agreement.

4.2. If Client cancels the Services prior to completion of the Project and fails to provide the requisite notice to terminate as provided in Section 4.1, all outstanding payments through the date of cancellation shall become due immediately and any costs or expenses incurred by Arcalea prior to or as a result of such early cancellation shall be fully reimbursed to Arcalea within fifteen (15) days of the cancellation date. Client agrees and acknowledges that Client will also be charged and will pay Arcalea an early cancellation fee, the amount of which is set forth in the applicable SOW.

5. Payment Terms; Reimbursable Expenses.
5.1. As consideration for the Services, Client shall pay the fees set forth in the applicable SOW. Unless otherwise provided in the applicable SOW, all fees will be due and payable within fifteen (15) days of the invoice date. All payments due under the SOW will be paid in U.S. dollars (USD) via wire transfer or ACH payment.

5.2. Arcalea may identify and perform additional moves, adds and changes (“MAC”) on the Client’s behalf from time to time. Arcalea will notify Client of all fees and expenses related to MAC and such charges will be included on Arcalea’s monthly invoices.

5.3. For any payments not received within the time provided herein, Client will be charged a late fee equal to the lesser of 1.5% per month or the maximum amount permitted by law. Client will reimburse Arcalea for all costs incurred in collecting any late payments, including, without limitation, collection agency and attorneys’ fees. Without waiving any other remedies available to Arcalea under the Agreement or law, Arcalea may suspend or terminate the Services if Client fails to pay any fees when due. In the event Client fails to make timely payments, in lieu of terminating the Agreement, Arcalea will have the right to revise these payment terms, including requiring advanced payment for Services.

5.4. Client shall be responsible for the payment of all taxes to the appropriate taxing authority, including without limitation sales, use or other similar state or local taxes, arising from or in relation to this Agreement or the Services, other than taxes based on Arcalea’s net income.

5.5. Client will reimburse Arcalea for all reasonable expenses incurred during the performance of the Services. Any reimbursable expenses shall be paid within fifteen (15) days of the invoice date and such invoice will be accompanied by receipts and reasonable supporting documentation. As used under this Agreement, reimbursable expenses shall include, without limitation, travel and lodging, parking, meals, and other reasonable expenses set forth on the applicable SOW.

6. Data and Analytics; No Warranty
. Arcalea may provide Client with dashboards, metrics and analytics which include data representations of real-time and/or historical information. While the data represented may be either publicly or privately available Client data, any representation, reproduction, presentation of, or manipulation of that data is provided to Client as informational only and is proprietary to Arcalea. Arcalea makes no warranties as to the integrity, timeliness, or accuracy of such data representations and Client holds harmless Arcalea for any representations or actions Arcalea may take upon the stated data and information herein. In addition, any and all visual representations provided by Arcalea are exclusively for evaluation purposes and are not included as part of deliverables or Services provide to the Client.

7. Ownership Rights.
7.1. As used under this Agreement, “Work Product” means all documentation, plans, materials, reports, dashboards, visualizations, artwork, drawings, computer programs or other information produced by Arcalea on behalf of the Client in connection with the Project, other than the Arcalea IP (as defined below). Upon full payment of the fees due to Arcalea under each applicable SOW, Arcalea will assign to Client all rights, title and interest in and to the Work Product. After the Work Product is accepted and implemented by Client, Arcalea may display all completed Work Product in its work portfolio in print, digital, online and any other medium for its promotional purposes. Client grants to Arcalea a limited license to display the completed, accepted and implemented Work Product solely for such purpose.

7.2. Notwithstanding the forgoing, prior to and during the term of the Agreement, Arcalea may use or disclose to Client certain information, know-how, techniques, methodologies, algorithms, accounting, records, reports, logs, processes, requirements, designs and specifications ("Arcalea IP") to enable Client to perform its activities related to the Services. Arcalea is and shall remain the sole owner of the Arcalea IP and, except as agreed to by Arcalea in its sole discretion, Client shall have no right to review or request the Arcalea IP. Arcalea may grant, at Arcalea’s sole discretion to Client a temporary, non-exclusive, non-transferable, non-assignable, world-wide, royalty free license, to use such Arcalea IP for the sole purpose of the lawful use of the Work Product and any modifications thereto. Upon termination of the Services, any such license in connection therewith shall also terminate.

8. Confidentiality.

8.1. The parties understand that either party (as the “Disclosing Party”) may disclose or make available to the other party (as the “Receiving Party”), non-public, proprietary and confidential information that if disclosed would cause irreparable harm to the Disclosing Party (“Confidential Information”). The parties hereby agree: (i) not to use such Confidential Information for any purpose other than to perform its obligations under this Agreement; (ii) not to disclose such Confidential Information to any person or entity, except for Receiving Party’s officers, directors, employees, attorneys and agents (collectively, “Representatives”) who need to know such Confidential Information and who are bound by the confidentiality terms at least as restrictive as those in this Agreement; and (iii) to protect and safeguard the Confidential Information with at least the same degree of care as the Receiving Party would use to protect its own Confidential Information, but in no event with less than a commercially reasonable degree of care. As used in this Agreement, “Confidential Information” shall include Arcalea’s costs to perform the Services, which Arcalea will not be required to disclose to Client.

8.2. Confidential Information does not include any information that: (i) is or becomes publicly available through no fault of Receiving Party; (ii) becomes rightfully known by the Receiving Party from a third party with no confidentiality obligation to the Disclosing Party; (iii) is independently developed by the Receiving Party without use of or reference to the Confidential Information. In addition, notwithstanding the fact that the information may be Confidential Information, any information which is required to be disclosed by applicable law or judicial or governmental authority shall not be subject to the restrictions set forth in this Section 8, provided that Receiving Party gives prompt notice of the same to the Disclosing Party in order to, where practicable, seek a protective order and provided further that the information disclosed is only that information expressly required to be disclosed by law or judicial or governmental authority.

9. Representations and Warranties.
9.1. Each party represents and warrants that: (i) it has the power and authority to enter into this Agreement and perform the obligations hereunder; and (ii) the execution and performance of this Agreement and all SOWs will not breach any oral or written agreement with other third parties.



11. Exclusivity. During the term of the Agreement, Arcalea will be the exclusive provider of the Services and Client will not solicit or accept similar services from other providers without the prior written consent of Arcalea

12. Infrastructure. Unless otherwise provided in a SOW, Arcalea will not be liable for Client’s infrastructure or technical environment in which any digital properties are or will be hosted. Client will use commercially reasonable efforts to keep its database and systems up to date and free of viruses.

13. Miscellaneous.
13.1. Notices. Unless otherwise provided herein, any notice or other communication to be given in writing under this Agreement will be deemed to have been given by either party to the other party upon the date of receipt, if hand delivered, or one business day after deposit with a national overnight courier for next business day delivery at the addresses set forth on the first page hereof, or upon the date of electronic confirmation of receipt of an email. A party may change its address for notices by providing written notice to the other party.

13.2. Governing Law/Venue. This Agreement will be governed by the laws of the State of Illinois, without regard to conflict of laws principles. Each party irrevocably and unconditionally agrees to be subject to the jurisdiction of the state and federal courts sitting in Cook County, Illinois. EACH PARTY IRREVOCABLY AND UNCONDITIONALLY WAIVES, TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, ANY RIGHT IT MAY HAVE TO A TRIAL BY JURY IN ANY LEGAL ACTION, PROCEEDING, CAUSE OF ACTION, OR COUNTERCLAIM ARISING OUT OF OR RELATING TO THIS AGREEMENT.

13.3. Conflict Resolution. The parties agree to make a good faith effort to resolve any controversy, breach or claim arising out of or relating to this Agreement in an amicable and expeditious manner, so as to avoid unnecessary losses or delays. If such good faith negotiations fail, the dispute shall be referred to mediation before and as a condition precedent to the initiation of any adjudication including arbitration or litigation. If the parties are unable to mutually agree on a mediator within thirty (30) days of the commencement of the controversy, then either party may request that the Center for Conflict Resolution in Chicago, Illinois, select a candidate. Any mediation shall be held in Chicago, Illinois and the cost of any proceeding shall be determined during the mediation.

13.4. Assignment. This Agreement will bind and inure to the benefit of the parties and their respective permitted successors and assigns. Neither party may assign its rights or delegate its duties under this Agreement (whether directly or indirectly, by operation of law or otherwise) without the prior written consent of the other party; provided, however, that Arcalea may assign its rights and obligations under this Agreement to its affiliates without such consent, but with written notice to Client. Any purported assignment of rights or obligations, except as expressly permitted herein, will be null and void.

13.5. Severability. If any term or provision of this Agreement is deemed invalid or unenforceable by a court of competent jurisdiction, such invalidity or unenforceability shall not affect any other term or provision of this Agreement.

13.6. Relationship of Parties. The parties acknowledge that Arcalea is an independent contractor. Nothing in this Agreement or any SOW will be construed as creating a partnership, joint venture, agency or fiduciary relationship between the parties, or as authorizing either party to act as agent for the other or to enter into contracts on behalf of the other, or to hold themselves out to any third party as an agent of the other.

13.7. Amendments/Modifications. This Agreement may be amended or modified only by a separate writing signed by both parties.

13.8. Force Majeure. Arcalea shall not be held liable for any delay or failure in performance of its obligations under this Agreement from any cause beyond its reasonable control, including acts of God, acts of civil or military authority, delay or failure to receive any required government approvals, embargoes, pandemics, epidemics, war, terrorist acts, riots, strikes, fires, explosions, earthquakes, floods, power blackouts affecting facilities, or delays caused by Client’s inability to secure the proper infrastructure or technical environment for the Services.

13.9. Conflicting Terms. If there is an inconsistency or discrepancy between these Terms and Conditions and any SOW or any other Project-related agreement, the provisions of these Terms and Conditions shall control, unless the SOW or other Project-related agreement expressly amends or disclaims the conflicting language.

13.10. Counterparts. This Agreement may be executed in two counterparts, which together shall constitute one agreement. Electronic signatures transmitted via facsimile or email shall be considered originals and be binding for all intents and purposes.

13.11. Waiver. A waiver by either party of any term or condition of this Agreement in one or more instances must be in a signed writing and will not constitute a permanent waiver of the term or condition or any other term or condition of this Agreement or a general waiver.

13.12. Entire Agreement. This Agreement constitutes the entire agreement between the parties with respect to the subject matter hereof and supersedes any prior oral or written agreements between the parties concerning the subject matter hereof.

13.13. Web Development Updates. Due to security risks, challenges, and site integrity, etc., Arcalea maintains all web development updates on managed and hosted properties. If outside development is required, site migration opportunities can be provided at any time.